30-day money-back guarantee

What is covered

Any ChantoCNC license purchase, for any reason or none, within 30 days of the day you paid. A renewal is covered the same way within 30 days of the renewal payment; refunding it removes the update years it added and leaves the rest of your license as it was.

How to ask

Email support@chantocnc.com from the address you bought with, or include the order number from your Paddle receipt. One line is enough; you do not have to explain.

You can also ask Paddle directly. Paddle is the merchant of record for every purchase and processes every refund: open the receipt email and use its support link, or go to paddle.net and choose “Request refund”.

What happens next

Paddle returns the full amount to the payment method you used. Paddle issues approved refunds within fourteen days and usually much sooner; your bank may then take a few business days to show it.

When the refund is approved your license key is deactivated. On each machine the app goes back to where the trial left it: if trial days remain you can keep using them, otherwise saving and exporting G-code lock again. Your projects stay on your computer, untouched, and open as before.

After 30 days

Email us anyway and tell us what went wrong. Later refunds are at our discretion, but if the app never worked for you because of a problem on our side, we will make it right.

Your statutory rights

Nothing on this page limits the rights consumer law gives you where you live. In the EU, the UK and some other countries you have a statutory right to withdraw from a purchase within fourteen days under Paddle’s refund policy; our guarantee is longer and sits on top of it.

Chargebacks

Please ask us or Paddle before disputing a charge with your bank. A refund takes minutes to arrange; a chargeback deactivates the license key immediately and takes weeks to resolve on every side.